Information for clients during the COVID-19 outbreak

Counselling Rooms and the landlord of Trafalgar House have instigated new practices to try to keep the building safe for people to use, following government guidance on good practice. However, we cannot guarantee that the environment will remain COVID-safe, and recommend that anyone planning to attend conducts their own risk assessment before deciding if it is safe for them. People who are particularly vulnerable or concerned about their own risk should avoid face to face therapy and use online or telephone counselling.

Please read the following information carefully and follow the guidance to ensure safety of yourself and others as far as possible:

Please don’t attend your appointment if you have any symptoms, however mild, or if you have been told you have been in contact with a person who has COVID-19. In these circumstances stay at home and self-isolate.

The most common symptoms of Coronavirus (COVID-19) are:

• a new continuous cough

• high temperature

• a loss of, or change to, your sense of smell or taste

• some people may also experience muscle aches, tiredness and shortness of breath.

If you develop symptoms up to 7 days after attending an appointment at Counselling Rooms, or have a positive test for COVID-19, please inform your counsellor immediately. If you become infected, and inform your counsellor, they would inform Counselling Rooms that someone they have seen has been infected with COVID-19, so that we can instigate extra cleaning and inform other users of the room. They would not share your name or any other identifying information with us.

For those who are well and wish to attend Counselling Rooms, we recommend that you:

• Consider the safest means of transport and follow the guidance on safety while travelling.

• Wash or sanitise your hands when you arrive and after your appointment

• Wear a face covering in the shared areas of the building, when using the bathrooms or when arriving and leaving

• Try to remain at least 1 metre from others in the building

• Follow the one-way system for moving around the building

• Try not to pass others in the corridors, but instead wait for them to pass in the wider areas.

• Only one person is to use the bathroom at any time. There are IN/OUT sliders to inform you if they are occupied.

• Do not wait in the building before or after your appointment. Please try to arrive on time and if you are early wait outside and away from the front door or in your car.

• Bring your own drink if possible (and if needed)

• If you feel that it would enhance your safety to wear a face covering or other PPE during your session, please bring this with you. We are not able to provide this.

Please be aware that your usual confidentiality agreement will be slightly changed because you are attending Counselling Rooms. In the situation of your counsellor becoming infected with COVID-19, they will need to share information with track and trace authorities about all the people that they have been in contact with, which will include you. They do not need to say anything about the nature of your relationship, but your name and contact number would need to be shared in this instance.

Thank you for your co-operation in helping keep the rooms safe for all.

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Our Counsellors